We live too far from the telephone switch for DSL and way too far out for cable. The only broadband solution is satellite. Too bad it is so slow. Sometimes you will see upload speeds in the 200K per second and download speeds in the 500K per second range. Unfortunately, most of the time the speeds for both are in the single digit K speeds. Often, we are reduced to hundreds or even tens of bauds! Today is another dialup day. 28K dialup is better than direcway today.
DWay cares, not much and certainly not about service, particularly your service. But they care.